Refund policy

Return and Refund Policy

At Skin Idol, we are committed to your satisfaction and to providing products of the highest quality. We stand behind our skincare with a 90-day guarantee from the date of purchase. If you are not fully satisfied with your product or if you experience any issue within this period, we may, at our sole discretion, offer you a full refund or store credit.

Please review the following important terms:

• Eligibility: To qualify for a refund or store credit, you must notify us within three months of your purchase date with your order details and a description of the issue.
• Opened or Used Products: For health, safety, and hygiene reasons, we cannot accept returns or issue refunds on products that have been opened or used. We encourage you to gift any opened or used products to someone who may enjoy them.
• Unopened Products: If you have an unopened product and are unsatisfied or if there is a confirmed defect, please contact our customer service team within the 3-month guarantee period to discuss your options.
• Discretionary Refunds: All refunds or store credits are granted at Skin Idol’s sole discretion based on the information provided and the condition of the product.

***Any returns totaling over $100 will not be issued a refund, instead we will offer store credit.***

To initiate a refund or store credit request, please contact us at skinidol@outlook.com with your order number and details. We appreciate your understanding and cooperation as we maintain the highest standards for product quality and customer safety.

Thank you for choosing Skin Idol—where quality, safety, and your satisfaction come first.